We respond to emails within 1 business day.   

Hours:
Monday - Friday: 7:00 AM - 4:00 PM PST. 

Please be advised that we will be closed on Thursday, December 25th (Christmas Day), and Thursday, January 1st (New Year’s Day).

Kitty Lawn does not offer phone support at this time. Please email or send us a chat!

Kitty Lawn

Will My Cat Use Kitty Lawn?

Can My Cat Eat the Grass?

How Long Does The Grass Last?

Does The Grass Need to Be Watered?

Should The Grass Be Put Outdoors or Indoors?

What Size Is The Kitty Lawn?

Do You Have a Friend Referral Program?

About Our Product

How Does Subscription Billing Work?

Billing

When Will I Receive My Kitty Lawn?

How Much Does Shipping Cost?

Shipping & Delivery

How Do I Cancel My Kitty Lawn Subscription?

How to Add Items Onto Your Next Shipment

How Do I Skip or Delay My Next Shipment?

I Need My Next Shipment Sooner. What Should I Do?

Subscription Management

What Does Being a Kitty Lawn Affiliate Mean?

How Do I Apply to Be an Affiliate?

How Do I Get My Affiliate Link and Promo Code?

I Want to Change My Affiliate Promo Code. How Do I Do That?

I Need Some Ideas to Help Promote Kitty Lawn!

Affiliates

September Sweepstakes

Sales and Promotions

Return Policy

Cancellation Policy

Here you'll find all the details about our latest sales, exclusive promotions, and special offers. Whether it's a limited-time discount, a seasonal sale, or an exciting giveaway, we’ve got you covered!

Since Kitty Lawn is a perishable plant, refunds are unavailable for orders that have already shipped.

<span id="isPasted" style="color: rgb(51, 50, 50); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Since Kitty Lawn is a perishable plant, refunds are unavailable for orders that have already shipped.

You can cancel your subscription ANYTIME. Simply login to your Kitty Lawn account online to cancel. You may also email us at contact@kittylawn.com with your reason for cancellation and we will process it as soon as possible.

<span id="isPasted" style="color: rgb(51, 50, 50); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can cancel your subscription ANYTIME. Simply login to your Kitty Lawn account online to cancel. You may also email us at<span id="isPasted" style="color: rgb(255, 140, 130); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;<span id="isPasted" style="color: rgb(255, 140, 130); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://kittylawn.com/pages/contact" rel="noopener noreferrer" target="_blank">contact@kittylawn.com</a><span id="isPasted" style="color: rgb(51, 50, 50); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"> with your reason for cancellation and we will process it as soon as possible.

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